Return procedure:
The customer has the right, within 14 days of delivery of the package, to exercise the right of withdrawal.
Within this limit, the customer must send an email to return.ndcjewels@outlook.com containing the return form (the return form can be downloaded here).
The return form must be completed in its entirety.
An email will be sent to confirm receipt of the email.
The product being returned must be placed in its original packaging and packaged carefully.
The return will be accepted only if the product box, the product, the guarantee and all the other elements present will be returned in perfect condition (like new).
The shipment must be made by courier (we do not accept shipments with SDA courier due to malfunctioning of the service).
It is recommended to return via insured shipping.
We will not be held responsible for any theft, loss or damage to the shipment itself.
The return shipment is charged to the customer.
Shipments with cash on delivery will not be accepted.
The package must be delivered within 14 days from the date of arrival of the email containing the return form.
In any case, it will be necessary to wait for the sending of the e-mail replying to the return request containing the product return information before sending the returned product.
The returned product will be checked strictly.
Returned products that do not pass quality control will not be accepted.
Returned products must be contained in their original packaging together with the warranty and other items.
All the aforementioned elements must be in perfect condition, like new, without any signs of wear and never worn.
In the event that the return is not accepted, the customer will have to pay the shipping costs for returning the product.
Failure to comply with the aforementioned conditions will authorize us to refuse the returned product and to wait for the payment of the shipping costs for returning the object.
Non-returnable or exchangeable products:
Orders for products personalized in any way cannot be canceled and such products cannot be returned for exchange or refund.
These products include products engraved or made with custom textures and custom creations.
Custom creations also mean all products that feature diamonds or IGI certified gems,
to carry out the creation of the product the diamonds or gems are removed from their sealed blisters which guarantee them
authenticity by generating at the end of the manufacturing process a fully customized and non-customized product
exchangeable and/or refundable
Refunds:
Only the buyer (the one who bought the product) can take advantage of the right of withdrawal.
If the return procedure is completed correctly and if there are no reasons to deem the return unacceptable, the buyer will be entitled to a refund of the price paid.
The refund will be made within 14 days of receiving the returned item through the same channel used for payment.
In case of purchase with cash on delivery, the refund will be made by bank transfer.
You change:
It is possible to return a product for the purpose of exchange by complying with the aforementioned conditions (returns and refunds policy, return procedure, non-returnable or exchangeable products).
In any case we will proceed with the return of the goods and the cancellation of the same order.

The customer has the right to withdraw from the contract for remote cleaning and repair services within 14 days from the date of receipt of the signed form.
Within this limit, the customer must send an email to return.ndcjewels@outlook.com containing the return form (it can be downloaded here).
The return form must be completed in its entirety.
An email will be sent to confirm receipt of the email.
When the customer exercises the right of withdrawal from the distance contract after having explicitly requested to start the services by providing the signed estimate and paying the agreed sum, he must pay NDC jewels an amount proportional to the service that was performed until he communicated the decision, via email, to withdraw from the distance contract.
In case of withdrawal from the service, the cost of any shipping costs is charged to the customer.
The costs relating to the service provided and the shipping costs will be reversed from the amount paid by the customer for the total agreed estimate.
We will not be held responsible for any theft, loss or damage to the shipment itself.
The remainder will be credited back to the customer as a refund with the same payment methods used within 14 days of receipt of the registered letter.
For the amount paid for the partially performed service, an invoice will be issued bearing the customer's data.
The object will finally be sent back to the customer.
We will not be held responsible for any theft, loss or damage to the shipment itself.
Any customs duties for the return of the products are charged to the customer making the return.